Grievance Function

Complaint Resolution Forum/Grievance Functions

In case you have any complaint or grievance against Atlas Insurance Ltd., any of our salespersons, agents, brokers, surveyors or any of our banking partners in respect of your insurance policy or claim, you may contact us at any of the following:

U.A.N. # +92(042) 111 245 000
Name Muhammad Saeed
Designation Head of Claims
Cell # 0300-844 1829
Phone +92(042) 3713 2611-18
Direct +92(042) 3713 2608
Fax +92(042) 3713 2622
E-mail Address m.saeed@ail.atlas.pk
Name Irtiza Kazmi
Designation Vice President (Underwriting)
Cell # 0300-203 3176
Phone +92(042) 3713 2611-18
Direct +92(042) 3713 2604
Fax +92(042) 3713 2622
E-mail Address irtiza.kazmi@ail.atlas.pk

If your complaint is not resolved within 30 days, then you may contact the “Federal Insurance Ombudsman” or the “Official Coordinator, Small Disputes Resolution Committee”

Click here for more details

You may directly send your comments and feedback, by using the below form.

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